Q: What are the minimum computer requirements to run the software?
Q: How do I download the software?
Q: How can I check out the software and games before giving my name and address?
Q: How do I get the software to remember my nickname and password on the Login screen?
Q: How do I change my password?
Q: How do I change my 'nick-name'?
A: The minimum system requirements needed to play using our software are:
A: During various phases of development, players successfully participated using Virtual PC 5.0 for Mac OS X . We have not explicitly focused on testing for the Mac systems but as far as we know you can run our software with Virtual PC 5.0 for Mac OS X.
A: At any of the pages at this website select the Download button that appears on the left side border. You will go through a standard set of steps for downloading and installing software.
We suggest that you select "Open" when first asked to Open or Save the file. As each step completes, your system will automatically present you with the next action required. Once the software is installed it will start automatically and you'll see the cardroom lobby.
If you encounter any problem, our technical support staff will be glad to assist you.
A: Once you have completed your download, the software will automatically start and you'll be in the cardroom lobby. At this point you are free to view the cardroom and watch any game in progress.
The lobby contains a list of games. To view a game simply double click on the game you wish to watch and you'll be watching live action from around the world!
If you want to join the action, go to the lobby, click the Login/Register button in the lower right area.
A: In the interest of cardroom security and integrity we require that all cardroom members have a valid email address on file. When you register or change your email address we request you to validate that email address.
The process is quite simple:
If you haven't validated your email within a reasonable timeframe, we'll provide you with a friendly reminder on a subsequent visit to the cardroom. Seeing the "Validate Email" button in the lobby lets you know that you need to complete the process.
A: >Here's what happened - we set a reasonable time frame for players to validate their email addresses. After that timeframe expires, we let the player know during their next cardroom visit that they will lose access to the cardroom if they don't validate their email address. The process usually works fine and players validate their email without further issue.
For one reason or another the process didn't work for you and the system has automatically restricted your access. Customer Support will be glad to rectify this situation. Contact them and provide them with as much information as you can about your account. If you can, please provide nickname, first and last name and the email address with which you registered.
A: When you visit the cardroom you will be presented with a Login/Register dialogue box. Type your nickname and password in the allocated entry boxes and check the "Remember Nickname/Password" before you click the "Login" button. On your next visit, the nickname and password boxes will be automatically populated.
A: When you enter a nickname and password our system does the following checks:
The most common problems and the solutions are as follows:
A: Here's how to change your password:
A: Sorry, but you can't. Your nickname is used as a means for other players to identify you and for our Support to manage your account.
